Support

Contact Us

From RTU spares to repairs and everything in between, if you need Support, select your option below.

Technical Support (New Phone Number Starting June 4, 2020)
- Phone: 888-797-6468 Menu - Option 7
- Email: sagertu_support@se.com
- Tips: Generally a copy of the configuration, data traps, and the firmware version will help us diagnose any problems.
Repairs
- Email: EAC.RMA@se.com or USUtilityQuotes@se.com
- Review our Return Services Policies and fill out the RMA Request Form
- Tips: Have the Tag numbers from the affected products, and the Serial Number.
  - Remove known good parts to minimize any repair costs.
Maintenance Contracts and RTU Training Quotes
- Email: duane.gilbert@se.com

New RTU Sales
- Email: duane.gilbert@se.com
- Tips: Power Input Requirements, Hard wired I/O Requirements, Communications Ports Needed, Mounting, Other options needed will expedite the quotation process.
Spares and Upgrades
- Email: USUtilityQuotes@se.com
- Tips: Having the Part Number from the Baseboard or CPU will help choose the right spare for your application.

Tags for Spares and Repairs

Schneider Electric USA
10900 Equity Dr.
Houston, TX 77041