Support and Engineering Services

Excellent Support and Services

Our Engineering and Services Team offers support services to either complement your in house RTU support group or support your RTUs on a turnkey basis.   Contact the individuals below to inquire about Quotes for Services or Training.
Technical Support
Maintenance Contracts and RTU Training QuotesWe offer a line of SAGE Training courses that can be tailored to your needs.  This includes SAGE Config and Operations, RLL programming, and more. 
Complete RTU Support
  • Free technical support (phone and email) for all SAGE customers.
  • Troubleshooting by experienced firmware, hardware, and applications engineers.  
  • Protocol Analysis
  • Installation and System Test
  • Substation HMI
  • Network Monitoring (e-notify alarms)
  • Log Monitoring
  • UPS Sizing, Installation, Monitoring
  • Spare Parts Depot
  • Test Bed Maintenance
  • Remote Support via MPLS, VPN, or LogMeln
  • Life Cycle Planning
  • Remote or Local Configuration
System Consulting
  • New sites
  • Expansion
  • Site Surveys
  • Requirements Document Generation

Project Management
  • Scoping
  • Scheduling
  • Budgets
  • Execution
NERC/CIP Security Support for Critical Infrastructure
  • Configuration Management
  • Point List Documentation
  • System Drawings
  • Security Planning
  • Security Monitoring
RIG for ISO
  • Supply, Configuration, Installation of RIG RTU
  • Supply, Configuration, Installation of Optional RIG HMI
  • Single or Dual Asset Configurations
  • Coordination and Test Of Communication Path
  • RIG HMI Display Building
  • Complete RIG Upgrade Program
​Design and Installation
  • Retrofits
  • Upgrades
  • Ladder Logic
  • Small Fiber WANs
  • Small WIFI LANs

Location

​Schneider Electric USA
14400 Hollister St.
​Houston, TX 77066