Contact Us

From RTU spares to repairs and everything in between, if you need Support, select your option below.​

Support

Sales

• Technical Support (New Phone Number Starting June 4, 2020)
  • Phone: 888-797-6468 Menu  - Option 7
  • Email: sagertu_support@se.com
  • Tips: Generally a copy of the configuration, data traps, and the firmware version will help us diagnose any problems. 
• Repairs
  • Email: EAC.RMA@se.com​ or USUtilityQuotes@se.com 
  • Review our Return Services Policies and fill out the RMA Request Form
  • Tips: Have the Tag numbers from the affected products, and the Serial Number.
    • Remove known good parts to minimize any repair costs.
• Maintenance Contracts and RTU Training Quotes
  • ​Email: duane.gilbert@se.com​

• New RTU Sales
  • Email: duane.gilbert@se.com
  • Tips: Power Input Requirements, Hard wired I/O Requirements, Communications Ports Needed, Mounting, Other options needed will expedite the quotation process.
• Spares and Upgrades
  • Email:  duane.gilbert@se.com or USUtilityQuotes@se.com 
  • Phone: (713) 920 - 6897
  • Tips:  Having the Part Number from the Baseboard or CPU will help choose the right spare for your application.

Tags for Spares and Repairs

Location

​Schneider Electric USA
14400 Hollister St.
​Houston, TX 77066