Contacts

Contact Us

From RTU spares to repairs and everything in between, if you need Support, select your option below.

Technical Support (New Phone Number Starting June 4, 2020)
- Exchange Platform: Collaborate with us and your peers!
- Phone: 888-797-6468 Menu - Option 4
- Email: [email protected]
- Tips: Generally a copy of the configuration, data traps, and the firmware version will help us diagnose any problems.
Repairs
- Email: [email protected] or [email protected]
- Review our Return Services Policies and fill out the RMA Request Form
- Tips: Have the Tag numbers from the affected products, and the Serial Number.
  - Remove known good parts to minimize any repair costs.
Maintenance Contracts and RTU Training Quotes
- Email: [email protected]

New RTU Sales
- Regional Account Executives:
  - Northeast - ME, VT, NH, MA, RI, CT, NY, NJ, PA, DE, MD, VA, WV, OH, MI
    - Don Pretty - [email protected] - (215)327-0610
  - Southeast - NC, SC, GA, FL, TN, AL, MS, AR, LA
    - Tom Mims - [email protected] - (919)306-9986
  - Midwest - ND, SD, MN, IA, IL, IN, KY, MO (East half)
    - Nate Dunn - [email protected] - (614)208-9836
  - Central - TX, OK, KS, NE, MO (West half)
    - Carlos Tello - [email protected] - (512)496-0632
  - West - AK, HI, CA, OR, WA, NV, ID, MT, WY, CO, AZ, NM
    - Franz Roesner - [email protected] - (713)516-3072
- Tips: Power Input Requirements, Hard wired I/O Requirements, Communications Ports Needed, Mounting, Other options needed will expedite the quotation process.
Spares and Upgrades
- Email: [email protected]
- Tips: Having the Part Number from the Baseboard or CPU will help choose the right spare for your application.

Tags for Spares and Repairs

Schneider Electric USA
10305 Round Up Lane
Suite 100
Houston, TX 77064