SAGE RTU'S
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From RTU spares to repairs and everything in between, if you need Support, select your option below.​

Support

Sales

  • Technical Support (New Phone Number Starting June 4, 2020)
    • Exchange Platform: Collaborate with us and your peers!
    • Phone: 888-797-6468 Menu  - Option 4
    • Email: [email protected]
    • Tips: Generally a copy of the configuration, data traps, and the firmware version will help us diagnose any problems. 
  • Repairs
    • Email: [email protected]​ or [email protected] 
    • Review our Return Services Policies and fill out the RMA Request Form
    • Tips: Have the Tag numbers from the affected products, and the Serial Number.
      • Remove known good parts to minimize any repair costs.
  • Maintenance Contracts and RTU Training Quotes
    • ​Email: [email protected]​
  • New RTU Sales
    • Regional Account Executives:
      • Northeast - ME, VT, NH, MA, RI, CT, NY, NJ, PA, DE, MD, VA, WV, OH, MI 
        • Don Pretty - [email protected] - (215)327-0610
      • Southeast - NC, SC, GA, FL, TN, AL, MS, AR, LA
        • Tom Mims - [email protected] - (919)306-9986
      • Midwest - ND, SD, MN, IA, IL, IN, KY, MO (East half)
        • Nate Dunn - [email protected] - (614)208-9836
      • Central - TX, OK, KS, NE, MO (West half)
        • Carlos Tello - [email protected] - (512)496-0632
      • West - AK, HI, CA, OR, WA, NV, ID, MT, WY, CO, AZ, NM
        • Franz Roesner - [email protected] - (713)516-3072
    • Tips: Power Input Requirements, Hard wired I/O Requirements, Communications Ports Needed, Mounting, Other options needed will expedite the quotation process.
  • Spares and Upgrades
    • Email:  [email protected] 
    • Tips:  Having the Part Number from the Baseboard or CPU will help choose the right spare for your application.
Picture
Tags for Spares and Repairs

Location

​Schneider Electric USA
10305 Round Up Lane
Suite 100
​​Houston, TX 77064

Services

RTU System Consulting
Project Management
Design and Install
NERC/CIP Security Support
Complete RTU SUpport
RIG for ISO

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Company

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  • Home
  • Products
  • Downloads
  • Support
    • Contacts
    • Services
  • Brochures
  • Updates
  • About